Frequently Asked Questions

General

Plastpro is a manufacturer and therefore our products are sold only through distributions. Please visit Where to buy (https://www.plastproinc.com/where-to-buy) to find a dealer near you who can assist you with your particular product interest. All price and quote inquiries need to be provided by a Plastpro dealer.

Plastpro dealers can be found on our website under Where to buy (https://www.plastproinc.com/where-to-buy). Enter your zip code to find a dealer within 5, 25, 50 or 100 miles radius from you. In the circumstance you don’t find a dealer near you, please contact us at 1 (800) 779-0561 as not all of our dealers may be listed on our website’s database.

We recommend you contact a dealer in your area to see our product offerings. You can find a dealer under Where to buy (https://www.plastproinc.com/where-to-buy) on our website. Click on dealer’s website link to see if they have a showroom. If a dealer does not have a showroom available, please contact us at 1 (800) 779-0561.

Please submit your request to become a Plastpro distributor/dealer under Partner with Us (https://www.plastproinc.com/where-to-buy) and one of our sales representatives will contact you shortly.

Plastpro doors are manufactured in Ashtabula, Ohio. Some specific door models are imported overseas.

Plastpro currently distributes to U.S.A and Canada.

Installation, Finishing & Repair

Plastpro doors are designed mostly for residential use. However, we do offer DRS11 in our commercial ADA line, which complies with ADA standards and can accommodate ADA required hardware, such as: panic bars, reinforced arm closures, and exit rim devices. You can find more information under Commercial ADA Series ( https://www.plastproinc.com/series/residential-ada ).

We offer doors in heights of 6’8”, 7’0” and 8’0” and widths of 2’0”, 2’4”, 2’6”, 2’8”, 2’10”, 3’0” and 3’6”. We do not make custom sized doors. We do offer Trimmable doors that are designed for retrofit openings. Our Trimmable Series allows the door to be trimmed up to 1” from each composite stile, ½” from top rail and 1-1/2” from bottom rail to fit an existing entryway without any reconstruction. You can find more information and available models under Trimmable Series (https://www.plastproinc.com/series/trimmable-series).

Plastpro offers stain kits that contain everything you need to perform a staining job. You may find staining instructions on how to stain a Plastpro door and composite jambs under Staining Guides ( https://www.plastproinc.com/how-to-guides/how-stain-woodgrain ). Stain kits are offered through Plastpro distributors. Locate a distributor nearest you under Where to buy ( https://www.plastproinc.com/where-to-buy ).

For water-based application, we recommend for Plastpro doors to be primed and painted with high quality acrylic latex-based exterior grade paint. We recommend using Sherwin Williams PrepRite® Bonding Primer with compatible acrylic-latex paint for optimal paint adhesion.

Plastpro does not provide any pre-finished products. Pre-finishing and assembly is typically done by door shops, dealers and distributors.

For our textured doors (Oak, Mahogany, Rustic, Fir, Cherry, Knotty Alder, Teak), we recommend staining and or painting the door within 30 days of purchase to sustain the warranty. We recommend re-applying a clear top coat every 1-2 years to protect the door from the sun and other weather conditions.

Our Smooth and White Oak doors are paintable, and although it is not required to paint the White Oak doors, if left unpainted; yellowing that is not reversible may occur due to sun exposure and UV rays.

Plastpro does not sell pre-hung door units; therefore we do not provide finishing parts and hardware such as hinges, knobs and thresholds for our doors. These parts are often provided by door shops, dealers and distributors. We recommend you contact the original door shop you purchased the door from to get the most accurate information.

Warranties

We recommend contacting the builder or dealer from which the unit was originally purchased. You may also call us toll-free at 1-800-779-0561, Monday-Friday from 8:30 A.M. – 4:00 P.M. PST, or email us at CUS-Support@plastproinc.com and our customer service support team will be able to give you an assessment.

You can obtain a printable version of warranty details on Plastpro products under Warranty Information ( https://www.plastproinc.com/resources/warranty ).

Because Plastpro sells an unfinished product, we highly recommend you finish the door within 30 days of site installation to minimize any potential cosmetic issues. Plastpro will not take warranty claim for cosmetic issues should you decide not to finish the door within 30 days.

Building Codes/ Testing

Yes, select Plastpro doors are ENERGY STAR efficient. SHGC and U-Value can be found under Testing Information ( https://www.plastproinc.com/resources/testing-informations ).

You can find testing results for a particular type of Plastpro door under Testing Information ( https://www.plastproinc.com/resources/testing-informations ).

Yes, you can view the current Plastpro Florida Statewide Approvals under Testing Information ( https://www.plastproinc.com/resources/testing-informations ). You can also visit the Florida Building Commission website at www.floridabuilding.org and go to the Product Approval page.

Yes, Plastpro offers the Impact Series which are HVHZ (High Velocity Hurricane Zone) certified for geographic regions prone to hurricanes. You can find which door models are available under Impact Series ( https://www.plastproinc.com/series/hvhz-impact-series ). Your builder, contractor, engineer and/or architect should be able to supply with the design pressure (DP) ratings required for your door system.

Plastpro offers 20, 60 and 90 minute fire-rated doors. You can find the available models under Fire Rated Series ( https://www.plastproinc.com/series/fire-rated ). Fire door rating requirements may vary by state, jurisdiction and application. Please contact your local building code office for more information.

Yes, Plastpro opaque doors have been tested to SFM 12-7A-1 and are listed under the allowable Building Materials List, on the California Department of Forestry & Fire Protection State Fire Marshall's web site ( http://osfm.fire.ca.gov ).